1. Introduction
Welcome to the Groxen Vendor & Merchant Platform. This Privacy Policy explains how we collect and process vendor business data, store information, KYC documents, catalog entries, and transaction records.
2. Vendor Information We Collect
- Merchant & Store Details: Store name, registered business name, store front photos, complete store address, GPS coordinates, and contact details.
- KYC & Business Documents: GSTIN registration, FSSAI license, PAN details, and verified bank account details for payout settlements.
- Inventory & Sales Data: Product catalog, pricing, stock levels, quotation bids submitted, and daily order fulfillment metrics.
3. How We Use Vendor Information
- To verify merchant legitimacy, FSSAI compliance, and complete partner onboarding.
- To broadcast customer quotation requests and enable reverse bidding participation.
- To calculate commissions, platform fees, and process automated bank payouts.
- To display store profiles to nearby customers on the Groxen Platform.
4. Confidentiality & Security
Vendor banking information and KYC documents are encrypted and protected under strict access controls. Information is never shared with third parties except for regulatory tax filings and payout banking gateways.
5. Contact for Vendor Support
For vendor account inquiries or merchant support, reach out to vendor-support@groxen.in.