1. Introduction
Welcome to Groxen Customer Application. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how Groxen collects, utilizes, and secures customer information when browsing products, placing orders, participating in reverse bidding, and making payments.
2. Customer Information We Collect
- Account & Contact Information: Name, mobile phone number, email address, and saved delivery addresses.
- Location & Geolocation Data: Precise GPS and approximate location to provide accurate store discovery, hyper-local product availability, and real-time order delivery tracking.
- Order & Bidding Details: Cart items, quotation requests, submitted vendor bids, order history, and wallet transactions.
- Device & App Usage: Device model, OS version, push notification tokens (FCM), and app interaction logs.
3. How We Use Customer Information
- To process and fulfill grocery orders and reverse bidding quotations.
- To enable real-time order tracking and dispatch notifications.
- To securely process online wallet, UPI, and card payments.
- To provide customer support and grievance redressal.
4. Information Sharing & Protection
We do not sell customer data. We share order details only with assigned vendors and delivery partners strictly for order preparation and physical delivery. All data is encrypted via SSL/TLS protocols.
5. Customer Account & Data Rights
Customers can update profile information or request account and data deletion at any time via the In-App Profile Settings or by emailing support@groxen.in.